Yes, a deposit is required to confirm your reservation. The exact amount will be specified at the time of booking. The remaining balance is usually due before your arrival.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and secure online payment methods.
Can I modify or cancel my booking?
Modification and cancellation policies vary by property. Please refer to the terms and conditions when booking or contact us for assistance.
Check-in & Check-out
What time is check-in and check-out?
Check-in is usually from 4:00 PM onwards, and check-out is by 10:00 AM. Early check-in and late check-out may be available upon request.
How do I collect the keys to my holiday rental?
We will provide key collection details before your arrival. In most cases, we offer a meet-and-greet service or a secure key box at the property.
During Your Stay
Are towels and bed linen provided?
Yes, all properties come with fresh towels and bed linen.
Is cleaning included in the rental price?
A cleaning charge is included in your booking. Additional cleaning services can be arranged for an extra fee.
What should I do if I have a maintenance issue during my stay?
If you experience any maintenance issues, contact us immediately, and we will arrange for a prompt resolution.
Amenities & Services
Do your properties have Wi-Fi?
Yes, all our holiday rentals include free Wi-Fi.
Are pets allowed in the rentals?
Some properties allow pets, while others do not. Please check the individual property details or contact us before booking.
Do you provide airport transfers?
We can recommend reputable companies for airport transfers.
Is parking available at the properties?
Many of our properties include private or secure parking. Please check the property details for specific information.
Local Information
What is the closest Airport?
Malaga Airport is roughly 60 minutes away, while Gibraltar Airport is 30 minutes away.
What are the best attractions near my holiday rental?
The Costa del Sol offers stunning beaches, world-class golf courses, vibrant marinas, and cultural landmarks. We are happy to provide local recommendations based on your preferences.
Where can I find grocery stores and restaurants nearby?
Each of our property listings includes information about nearby supermarkets, restaurants, and other essentials. Feel free to ask us for recommendations.
Contact & Support
How can I contact Zest Holiday Lettings during my stay?
We are available via phone, email, and WhatsApp for any questions or assistance you may need during your stay. Emergency contact details will be provided upon check-in.
Do you offer long-term holiday rentals?
Yes, we offer long-term rental options for extended stays. Contact us to discuss availability and special rates.